1. Introduction At Luna Selene, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, you may return it to us in accordance with this Refunds and Returns Policy.

2. Returns

2.1 Eligibility for Returns

• Items must be returned within 14 days from the date you received your order.
• Items must be in their original, unopened, and sealed packaging.
• Items must be in resalable condition.

2.2 Non-Returnable Items

• Items that have been opened, used, or altered in any way.
• Items not in their original condition, damaged, or missing parts for reasons not due to our error.

3. How to Return an Item

3.1 Step-by-Step Process

• Contact Us: Email us at orders@lunaselene.co.uk within 14 days of receiving your order to notify us of your intent to return the item(s). Please include your order number and the reason for the return.

• Package Your Return: Ensure that the item(s) are securely packed in their original packaging. Include a copy of the invoice or order confirmation email.

• Ship Your Return: Send the item(s) to the following address: 

          Luna Selene Ltd.,  Newtown Road Industrial Estate, Unit 2 Claxon Rd, Carlisle, CA2 7NS

          Please note that you are responsible for the cost of returning the item(s) to us.

3.2 Proof of Postage We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

4. Refunds

4.1 Processing Refunds

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

4.2 Partial Refunds In some cases, only partial refunds may be granted (if applicable)

5. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at orders@lunaselene.co.uk.

6. Shipping Costs

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.

7. Contact Information For any questions or concerns regarding our Refunds and Returns Policy, please contact us at orders@lunaselene.co.uk.

8. Your Statutory Rights This Refunds and Returns Policy does not affect your statutory rights.